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Extension Rod with extend wire
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
Shipping Info
We can only ship to the USA.
Receiving time = Processing time +Shipping time
Processing time
When you place an order, Lead Time of every product displays on detail product page.
A-1: 1-3 days, mean in stock, we can ship within 24-72 hours.
A-2: 1-5 weeks, mean out of stock, we need produce, please make sure you can wait when put the order.
Shipping time
We ship your packages by UPS/USPS/SF/DHL (This applies to the general case.)
UPS:3-5 DAYS
USPS:7-15 DAYS
SF:5-12 DAYS
DHL:3-5 DAYS
A
We are still waiting for our ceiling fan extension pole.
F
Because I am electrically competent, I got everything to work great. But all the wires are not color-coded, and it is not plug and play. I Had to cut the wires to length and splice them into the existing wire harness, then use the plug from the existing harness to attach to the end, then plugs that into the receiver at the ceiling mount.
A
Our ceilings are really high, so we needed to purchase the 4' down rod, even though I would have preferred longer...but it looks beautiful in our living room & is still at a FANtastic height. ;) I emailed customer service, and they sent me the link to purchase as the three rods the Archer fan came with were not long enough. Easy breezy!!
O
Did not receive please advise status
G
The extension rod wires were not compatible with the wires it needed to be connected with. Instead of the bare wires ends that came with the new rod, the wires should have had the mating connectors. I sent an email concerning this but got no response. Had to get an electrician to hook it up requiring added cost.
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