Refund Policy

Refund & Return Policy

Last Updated: September 1, 2026

At Breezary, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Most unused products may be returned within 30 days of delivery, subject to the conditions outlined below.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must:

  • Be unused and uninstalled;
  • Be in its original condition;
  • Include all original parts, accessories, manuals, and packaging; and
  • Be free from damage caused by improper use or installation.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns for products that have been:

  • Installed or used;
  • Physically damaged after delivery;
  • Modified, repaired, or altered without authorization;
  • Returned without the original packaging; or
  • Returned with missing parts or accessories.

Products showing signs of misuse, improper installation, or abnormal wear are not eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us resolve your request as quickly as possible, please provide:

  • Your order number;
  • Photos of the product;
  • Photos of the outer packaging;
  • Photos of the shipping label;
  • A brief description of the issue; and
  • A short video if the problem cannot be clearly shown in photos.

For the fastest after-sales service, product issues should be reported within 14 days of delivery.

Return Shipping Costs

If the Return Is Due to Our Error

If the return is caused by a damaged product, a manufacturing defect, or an incorrect item shipped by us, Breezary will cover the return shipping costs and provide the applicable return instructions.

If the Return Is for Personal Reasons

If the return is due to personal reasons, including but not limited to:

  • Ordering the wrong item;
  • Changing your mind;
  • No longer needing the product;
  • Purchasing the product by mistake; or
  • Ordering the wrong size, style, color, or configuration;

the customer is responsible for all applicable return shipping costs.

If you refuse delivery of a package for personal reasons, any shipping, return shipping, or related carrier charges incurred may be deducted from your refund.

Exchanges

If you would like to exchange your product, please contact our Customer Support team before returning the item.

Once we receive and inspect the returned product, we'll arrange the exchange as quickly as possible, subject to product availability and the returned product meeting the eligibility requirements described in this policy.

Refunds

After we receive and inspect your returned item, your refund will be processed within 7 business days after approval.

Refunds will be issued to your original payment method.

Depending on your bank, credit card issuer, PayPal, or other payment provider, it may take several additional business days for the refund to appear in your account after Breezary has processed it.

Original shipping charges, if any, are non-refundable unless the return is due to an error by Breezary.

How to Start a Return

Before returning any product, please contact our Customer Support team to obtain return instructions.

Please include:

  • Your order number;
  • Product model;
  • Reason for the return; and
  • Photos or videos, if applicable.

You can start your return by contacting: support@breezary.com.

Returns sent without prior communication may delay the processing of your return or refund.

Important: Please contact Breezary before shipping any return. Following the return instructions provided by our Customer Support team helps ensure that the package is sent to the correct return location and processed properly.

Return Address

Please contact us before returning any item. Our Customer Support team will provide return instructions to help ensure your return is processed correctly.

Breezary Returns Center
2800 Power Inn Rd
Sacramento, CA 95826
United States

Questions About Returns or Refunds?

If you have questions about a return, exchange, refund, damaged product, or other after-sales issue, please contact our Customer Support team.

Breezary Customer Support

Phone:
707-249-3725

Email:
support@breezary.com

Address:
2800 Power Inn Rd
Sacramento, CA 95826
United States